At Dune Desert Tour, we aim to deliver exceptional experiences and seamless service for all our valued guests. We understand that plans can change, and we strive to be as flexible and fair as possible when it comes to cancellations and refund requests.
This Refund Policy outlines how cancellations are handled and under what conditions refunds may be granted for the various travel and tour packages we offer.
General Refund Guidelines
We offer a range of tours including desert safaris, buggy rides, city tours, and more. Because many of these services require pre-booked vehicles, drivers, and permits, our refund policy is structured to ensure fairness to both our guests and our operational team.
Refund Eligibility
A full or partial refund may be granted in the following cases:
- Cancellations made 48 hours or more before the scheduled tour: 85% refund.
- Cancellations made between 24 to 48 hours before the tour: 50% refund.
- Cancellations made less than 24 hours before the tour: No refund.
- No-shows or last-minute cancellations (within 12 hours): No refund.
- Group bookings (5+ people) or private/custom tours may have a different cancellation window and may require 72 hours advance notice for full refund eligibility.
Late Arrivals and Missed Pickups
Guests must be ready at the confirmed pickup location at the scheduled time. If a guest fails to appear or is significantly delayed, the tour may proceed without them. In such cases, no refund will be issued.
Changes and Rescheduling
We understand that plans can shift unexpectedly. If you need to reschedule your tour:
- Requests made at least 24 hours in advance will be accommodated free of charge, subject to availability.
- Rescheduling within 12–24 hours before the tour may incur a modification fee.
- Same-day rescheduling is generally not allowed unless due to medical emergencies or unavoidable circumstances (with supporting documentation).
Cancellations by Dune Desert Tour
In rare cases, we may need to cancel or postpone a tour due to:
- Extreme weather conditions (sandstorms, rain, etc.)
- Mechanical issues or vehicle unavailability
- Safety concerns
- Government restrictions or unforeseen operational difficulties
If Dune Desert Tour cancels your tour for any reason, you will be offered:
- A full refund, or
- A rescheduled tour at no additional cost, based on your preference.
Non-Refundable Items and Services
The following are not eligible for refunds under any condition:
- Entrance tickets for third-party attractions (e.g., Burj Khalifa, museums, etc.)
- Food and beverage add-ons
- Customized private tour services involving third-party bookings
- Payment processing fees (if applicable)
- Government tourism taxes (if already submitted)
Refund Method and Processing Time
Once your refund is approved:
- Refunds will be issued through the original payment method used during booking.
- Please allow 5 to 10 business days for the transaction to reflect in your account, depending on your bank or payment provider.
- If the original payment method is no longer available (e.g., expired card), we may request alternative banking details.
How to Request a Refund
To request a refund or cancel your booking, please contact us as soon as possible via:
📧 Email: info@dunedeserttour.com
📞 Phone: +971-567-479901
🌐 Website: www.dunedeserttour.com
Include the following in your email:
- Full Name
- Booking ID or Invoice Number
- Date of the Scheduled Tour
- Reason for Cancellation
Our team will review your request within 24–48 hours and respond with the applicable resolution.
Disputes and Chargebacks
If you believe you’ve been charged incorrectly or wish to dispute a payment, we kindly ask you to reach out to us directly before initiating a chargeback through your bank. We are here to help and will do our best to resolve the issue fairly and quickly.
Policy Amendments
Dune Desert Tour reserves the right to update or modify this Refund Policy at any time. Changes will be published on this page and take effect immediately. We encourage users to review the policy periodically.
Thank you for choosing the Dune Desert Tour. We value your trust and are committed to ensuring your travel experience with us is safe, reliable, and worry-free.